Wednesday, October 10, 2018

Billing issues

As most of you know, we live at Azalea Trace, an ACTS Retirement Community in Pensacola Florida.  It is a nice community that is operated like an 1950 community.  There is nothing computerized at Azalea or in all of the ACTS organization.  Let me repeat that.  NOTHING IS COMPUTERIZED!!!

Since I moved into Assisted Living our billing has been a total mess.  Every month, for SIX MONTHS, I have walked into the Administrative Offices and asked about our billing issues.  Each time, I was told to wait, they were working on it.  Each month we paid my Assisted Living fee in full.  WE were not billed for my Wife's independent living apartment. for six of those months.

Last month, we received a bill for $21000!  Our records show we owed around $12000.  We had a discussion  with the ACTS Corporate Financial Office and they had no records of any of the payments we have made!

Let me interject that we came into Azalea Trace on a contract that permits us to use our Long Term Care Insurance to pay the first three years of Assisted Living or Skilled Care.  Then, we revert to only paying the second person fee, which is $1250 a month right now.  However, even though ACTS Retirement offers this formal, legal, contract, they have NO WAY TO ADMINISTER IT!!!

So, the hassle, frustration, anger, and confusion of the last six or seven months have completely ruined our experience here at Azalea Trace!  

We have another scheduled telephone conference with ACTS Corporate tomorrow.   If that conference does not solve this issue, completely... Well, we may have to look at legal options.

All of this frustration has caused issues between my Wife and I as if she needed any other problems with me to deal with.

This will end tomorrow!


  1. I am so sorry. Praying there will be a quick, correct resolution to this problem.

  2. Don, I would tend to think that your bank checking account statements would accurately contain what you paid and when you paid, unless you pay in cash. Good luck my friend.